Frequently Asked Questions
Everything you need to know about your Reeder experience.
What is the standard shipping time for Reeder products?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.
Do Reeder electronics come with a warranty?
Yes, all Reeder devices include a comprehensive 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for mobile devices?
We offer a 14-day return window for all electronics. Products must be returned in their original packaging with all accessories included and no signs of physical damage.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Where can I find software updates for my Reeder tablet?
Software updates are delivered over-the-air (OTA). You can check for the latest versions by navigating to Settings > System > Software Update on your device.